One of the hottest topics around at the moment and an area of consultancy that we are regularly being asked to provide assistance for is Service Catalogue Management. A Service Catalogue is at the heart of what you do, what you deliver to your customers, and how you support your customers. It describes the live services that you deliver to your customers from their perspective, and along with service level requirements is the basis for establishing SLAs and managing customers and users expectations. It can also be the basis of an automated request fulfilment process if codified in a front end web portal accessible by your customers and users.
We have put together a document entitled ‘Getting started with Service Catalogue Management’ and a template showing what information to collect to build your service catalogue’
If you need further assistance, we are always prepared to offer our experienced consultants and trainers to you at a cost effective rate to get your Service Catalogue up and running.